Privacy Policy

Who we are:

High Brow Beauty is a small Beauty Salon specialising in Brows and Lashes based in Launceston, Cornwall UK: 11 Western Road, Launceston, Cornwall PL15 7AS

In this privacy policy references to ‘we’ or ‘us’ refer to High Brow Beauty. This policy will explain what information we collect about you and how we use it.

The information we collect and how:

At High Brow Beauty we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients.

At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself.

As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.


Treatment/ services:

We request personal identifying information to run our business effectively. The data you provide us directly, for example, is your name and contact details. We will never obtain information about you indirectly from sources outside our business.

We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, products used, styling info, colours used: pigment/tints, etc.

We consider you have provided consent for us to store personally identifying information and for also storing information on services received from us. Depending on the particular service(s) we are providing, we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury/contraindication that may impact our service.

We may also seek personal data (email address or contact number) via our social media accounts (Facebook/Instagram) for contact purposes in regards to your appointment.

Appointment confirmations and reminders:

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.


Marketing:

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. We currently do not use any of your data for marketing purposes.

If we choose to do so, any future marketing campaigns may be automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas.

We may also like to send you information about products and services which may be of interest to you.  We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at any time.

You have the right at any time to stop us from contacting you for marketing purposes of products or services.  If you no longer wish to be contacted for marketing purposes, please contact us.


Where your information is kept:

Your information is securely stored on the premises of High Brow Beauty or on secure servers provided by Shedul Salon Software and Tsohost

Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

How to contact us:

Please contact us if you have any questions about our privacy notice or information we hold about you:

  • By email hannah@highbrowbeauty.uk
  • Or write to us at High Brow Beauty, Prospect House, 11 Western Road, Launceston, Cornwall PL15 7AS

You also have the right to complain to the Information Commissioner’s Office.  Find out on their website how to report a concern:
www.ico.org.uk/concerns/handling